Frequently Asked Questions

1. What is VoIP?

VoIP means "Voice over Internet Protocol " and is quite simply a way of using the Internet (or even in some cases intranets) for telephone conversations.

2. What are the benefits of VoIP?

The main benefits of using VoIP are cost-savings and convenience. VoIP is significantly less expensive than traditional fixed line telephone services, plus one high speed Internet connection can support multiple VoIP phone lines, so you can save on line rental fees.

3. How does VoIP work?

VoIP is a method of transmitting audio signals (your voice) over the Internet. Your voice is packaged into discrete digital packets and then transmitted over the Internet (or a private IP network); similar to how an email is sent. This "voice packaging" requires a device at one end to put the digital voice packets together and another device at the other end to pull it apart. This is exactly what a phone adapter does, allowing us to hear a voice conversation as though it was made via a standard telephone service.

5. Is VoIP reliable?

Yes. VoIP has been commercially available for many years and many of the largest corporations in the world use VoIP.

6. Does my computer always need to be on to use VoIP?

No, a computer is not required. A VoIP phone adapter with an attached standard telephone handset (can be a cordless phone) must be connected to a broadband Internet connection, but there is no need for your computer to be turned on at the same time.